Invoice approval. The process map, annotated by the event log.
Step 1. Submit the invoice. 🔎 Submitted. Submitted again. Submitted as a screenshot of a PDF of the invoice.
Step 2. Manager approves within 24 hours. 🔎 Manager approves within 24 hours of being caught at the coffee machine.
Step 3. Exceptions go to Finance. 🔎 Exceptions go to Linda. Linda is not in Finance. Linda just knows.
Average cycle time: 2 days. 🔎 Average cycle time: 19 days. Median: “ask Linda.”