Issue 23 · October 1, 2026
Future Frontiers · Issue 23
Why the always-on model of process intelligence is about to become a requirement, not an advantage, plus a ten-minute check on where you actually stand.
Process intelligence is infrastructure. Agents just made it obvious.
Most enterprises have run process intelligence as a project: sponsor it, run an engagement, file the report, disband. Agents are about to make the always-on model the only one that works.
Read on the web →Event log
The raw record of what happened, in what order, to what. The substrate every process claim rests on, and the easiest thing in the stack to underestimate.
Read the explainer →Process Intelligence Maturity Model
Five stages, from ad hoc to intelligent. Twenty-five yes/no questions show you where you are today and what to do next.
Download the resource →Tidbits of levity, fun, and relief from the serious work.
Process mining finds the bottleneck. It's the meeting.
The Process Map vs. the Event Log
Invoice approval. The process map, annotated by the event log.
Step 1. Submit the invoice. 🔎 Submitted. Submitted again. Submitted as a screenshot of a PDF of the invoice.
Step 2. Manager approves within 24 hours. 🔎 Manager approves within 24 hours of being caught at the coffee machine.
Step 3. Exceptions go to Finance. 🔎 Exceptions go to Linda. Linda is not in Finance. Linda just knows.
Average cycle time: 2 days. 🔎 Average cycle time: 19 days. Median: “ask Linda.”